Technical Support Limitation

EZNet as your Internet Service Provider has a commitment to provide the best quality of services and to help customers solve any possible technical difficulties that might occur in order to enjoy our services. However, there are certain conditions which are beyond our technical support scope.

Some areas that we may not be able to help you :

• Customer's Network problem
  We will try to help customer to identify their network problem, but to modify customer's network configuration is beyond our scope of support. Please contact your technical or network support for further assistance.


• Hardware Problems
  We will try to help you to identify the problem and make suggestions but we will not repair your hardware. Please refer to your hardware vendor for further support.


• Software Problems
  We do not provide installation or program removal services, except basic internet related software which is already included in your operating system.


• Operating System (OS) problem
  If you encounter OS related problems such as fatal exception or illegal operation, please kindly refer to your PC vendor or store for assistance.


• Virus in your system
  We may provide a suggestions or a reference to you for a solution to clean the virus, but we do not provide virus clean up support.