Helpdesk Specialist

Responsibilities:
• * Receive calls from customers and prospects
• * Proactively and creatively identify and solve network, wireless radio and clients problems and provide solutions
• * Help customer to troubleshoot if there is a problem
• * Develop a Customer Maintenance Database system
• * Write a daily shift helpdesk work report

Requirements:
• * Male/Female, between 22 - 30 years old, D-3/S-1 IT graduates
• * Preferably 2 years working IT / computer related experience
• * Fresh graduate from IT / Electronics / Computer from a reputable university is welcomed
• * Should have basic knowledge in Linux O/S, Network TCP/IP and Office applications
• * Knowledge of Wireless radio and PHP programming is a plus
• * Friendly and must be comfortable in handling customer complain over the phone
• * Ability to work independently or in a team
• * Excellent in LAN & Wireless radio troubleshooting and problem solving skills
• * Excellent in reporting and communication skills
• * Willing to work shift day and night
• * Preferably own a motorcycle

Please send the application letter with photograph and resume by email to: hrd@ez.net.id or by postal service to our Main Office:

PT. IP Teknologi Komunikasi
Cyber Building, 5th Floor
Jl. Kuningan Barat No. 8
Mampang - Jakarta Selatan 12710